Burger Review

Shake Shack


category: Connecticut burgers, Westport burgers,
New Haven burgers

986 Chapel Street

New Haven, CT 06511

(203) 747-8483


1849 Post Road E

Westport, CT

(203) 255-0617




Other Opinion


Westport: (04/21/12) (10/20/12)

New Haven: (09/22/12) (12/08/12)




The Original


Owner Danny Meyer created Shake Shack in New York City, based on midwestern burger institution Steak and Shake. Shake Shack quickly became a New York City institution, with lines willing to wait over an hour for the fast food style burger.





The Questions (and Answers)


What makes the muskrat guard his musk? Courage.
What makes the elephant guard his tusk? Courage.
What makes a once-great joint not so great? Expansion.


Whoa, hold on, this is not what you think. While other joints and non-joints have lost some of their edge, luster or control via expansion, NYC mini chain Shake Shack has held its high standard even after reaching into Miami, Washington DC, Philadelphia, Connecticut and soon Boston.


Prior to my first visit to the Westport CT, I wondered whether the distance from New York might affect the beef, which I consider to be the most sophisticated blend available in a $5 burger. My fears went for naught, as my first ShackBurger in New England had all of the rich beefiness that initially drew me in, along with all of the other wonderful characteristics: crispy, juicy, luscious, salty and surrounded not only by first rate toppings but a parking lot to boot.


While my first visit to Westport may have been my all-time favorite Shake Shack experience, New Haven (meter parking only) started out a little rocky, at least by Shake Shack standards. Had within their first week of operation, my first burger there took forever to order in the slow moving line (well, 20 minutes in line with only 20 people ahead of me and two cashiers). It wound up with a little less crust, lusciousness and salt than the norm—but it would still blow the doors off any fast food burger. By the second visit a few months later, the lines were moving quickly and the burgers were back to Shake Shack's normal wow-inducing level.







The Bun


It's become commonplace, or as we food bloggers like to say, ubiquitous, but Shake Shack was an early practitioner of the Martin's potato roll. Super fresh and bouncy, slightly eggy (think challah) in flavor and as yellow as Hubie Brown's teeth, it's a fantastic vessel for the beef. It's sturdy enough to support the beef and its juices, light enough to let the beef standout and pliable enough to stay in lock step with the beef for the entire glorious ride.







The Meat


I'll cut to the chase right here: the Shake Shack beef blend may not be the best I've ever had, but it's far and away the most exotic and luxurious you will ever have in a $5-and-under burger. Myriad flavors of the perfectly constructed ShackBurger hit you in unison, but it's the beef that hits hardest. The well-done exterior is crisp, crunchy, slightly greasy and bursting with salt. For a burger that you can't request medium rare(but sometimes is), it erupts juices on first bite and stay with the meat all the way through. Pinkness varies, but juiciness is an absolute. Fueling the juiciness and flavor is that blend, furnished by rock star meat supplier Pat LaFrieda and rumored to be a mix of chuck, shortrib and brisket. There's always the question of whether to get a ShackBurger or a Double ShackBurger. I say there's enough beef in the single already, but the double must be tried (and ideally split and shared) every now and then. And the plain hamburger should not be left out; this is a perfect way to focus on that beef blend after the ShackBurger is long gone.


And then there's always the question of whether Shake Shack lives up to the hype. As a barbecue enthusiast from Boston targeting several joints around the original Shake Shack's periphery nearly a decade ago, I was exposed to Shake Shack before the hype was in full throttle, so I fell in love immediately without it being a factor. I've introduced several friends to it, finding an even mix of those who fall in love too, and those who like it but don't feel it lived up. Nobody hasn't liked it. But because as an out-of-towner my revisits are infrequent (maybe a half dozen per year at best), I'm continuously comparing each new bite to the bite in my memory, and Shake Shack comes through every time.







The Toppings


The American cheese on the ShackBurger is a huge upgrade from the plasticky squares on its McCompetition. At Shake Shack it's always melted and sometimes approaches a velvety near-fondue, adding as much pleasant mouthfeel as richness. Green leaf lettuce and bright red tomato both appear garden fresh. The Shack sauce is a familiar riff on Thousand Island, but very well executed and not overdone. All of the ingredients in the sandwich are of high quality and in the right proportion to each other. Oddly, even though there's no problem with the Shake Shack bacon, I find it to be unnecessary and possibly even superfluous.







The Fries


The Achilles heel might just be the fries, as they're the ordinary semi-thick frozen crinkle-cut variety frequently seen on a boardwalk. But for what they are, they're another example of good execution: warm, golden, crisp, fluffy and well salted.






The Dairy


First, the shakes. I think I had just one in about two dozen visits, and it was a competently prepared chocolate shake. Good thickness, no shortage of flavor, but nothing I'd call special.


As for the custard, I think it's very special. Some may call the burgers overrated, but I'm calling their custard as underrated as it gets. Whether in a "concrete" with signature or custom add-in combinations or as a simple cup, this custard brings extraordinary flavors, smooth-as-silk consistency and a richness that easily trumps ice cream. Standard flavors are limited to chocolate and vanilla; daily specials have included peanut butter and jelly, salted caramel, maple bacon banana, root beer freeze, fluffernutter, Shiraz pear. Many a late afternoon barbecue crawl has ended with a small cup of Shake Shack custard to cleanse away the smoke. For late night energy on stayovers, my go-to concrete is "Pretzel: the Concrete" (chocolate covered pretzels, peanut butter, fudge and marshmallow, all blended into a homogenous goop).









Yes, I've had and very much like In-n-Out burgers. Shake Shack blows them away.





More Reasons to Like Shake Shack


Menu breadth, hospitality and modern conveniences include the following:

  • A 'shroom burger that's a hit with vegetarians.

  • Doggie treats that are a hit with dogs.

  • Dogs that are a hit with weiner freaks. Even Chicago weiner freaks, but only to an extent.

  • High powered space heaters at Madison Park that make outdoor dining a reality in winter.

  • A separate line for frozen custard that's usually immediate and rarely more than a 5-minute wait.

  • A friendly staffer who distributes menus to patrons waiting in line (or for you New York types, "on line").

  • Another friendly staffer who helps find tables for patrons

  • More friendly staff behind the counter.

  • A no-tipping policy.

  • Beepers that alert you when your order is ready.

  • Beer and wine.

  • Rest rooms.

  • Free water, with plastic cups.








The Bottom Line


The combination of an approachable, old school burger style with a surprisingly hifalutin (yet equally approachable) beef blend is irresistable. Then combine that with nearly flawless execution, juiciness from a small patty, world class custard desserts and a no-attitude staff, and you've got a recipe for an all-time favorite.







Other Opinion/Info


My review of Shake Shack New York

Yelp reviews of Shake Shack New Haven

Yelp reviews of Shake Shack Westport

Urbanspoon reviews of Shake Shack New Haven

Urbanspoon reviews of Shake Shack Westport


Shake Shack on Urbanspoon Shake Shack on Urbanspoon





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Westport was Shake Shack's first restaurant in New England.


New Haven was the second.


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Double ShackBurger at Westport, spring 2012.


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Pair of Double ShackBurgers (not mine) at Westport, spring 2012.


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Pair of Double ShackBurgers at Westport, fall 2012.


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Meltage. Westport, fall 2012.


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ShackBurgers with and without bacon at Westport, fall 2012.


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Double ShackBurger, fries and shake at New Haven, summer 2012.


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Double ShackBurger and custard at New Haven, late 2012.


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Double ShackBurger at New Haven, late 2012.


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Cross section of the Double ShackBurger at New Haven, late 2012.


Westport interior.


Westport staff is friendly and then some.


Desserts always look good.


New Haven interior.


New Haven interior.


Neon sign in New Haven interior.









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